Privacy Policy

Last updated: January 2024

1. Introduction

Mouthly AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SaaS platform.

2. Information We Collect

2.1 Information You Provide

  • Account registration information (name, email address, company name)
  • Profile information (avatar, preferences, settings)
  • Payment information (credit card details, billing address)
  • Communication records (support requests, feedback)

2.2 Automatically Collected Information

  • Usage data (login times, feature usage frequency)
  • Device information (IP address, browser type, operating system)
  • Analytics data (page views, click patterns)
  • Technical logs (error reports, performance metrics)

2.3 AI Interaction Data

  • Content you input into AI tools
  • AI-generated output content
  • Usage patterns and preferences
  • Content quality and relevance feedback

3. How We Use Your Information

3.1 Service Provision

  • Process your account and subscription
  • Provide AI content generation services
  • Personalize user experience
  • Improve our AI models and algorithms

3.2 Business Operations

  • Send service-related notifications
  • Process payments and billing
  • Provide customer support
  • Conduct security monitoring and fraud detection

3.3 Service Improvement

  • Analyze usage patterns to improve features
  • Develop new AI capabilities and tools
  • Optimize performance and user experience
  • Conduct research and development

4. Information Sharing and Disclosure

4.1 We Don't Sell Your Information

  • We do not sell, rent, or trade your personal information to third parties
  • Your data is used solely to provide and improve our services

4.2 Service Providers

  • We work with trusted third-party service providers
  • These providers help us operate our platform (hosting, payment processing, analytics)
  • All providers are bound by strict confidentiality agreements

4.3 Legal Requirements

  • We may disclose information when required by law
  • To protect our rights, property, or safety
  • To prevent fraud or security threats

5. Data Security and Protection

5.1 Security Measures

  • We implement industry-standard security measures
  • Use encryption technology to protect data transmission and storage
  • Regular security audits and vulnerability assessments
  • Employee access controls and training

5.2 Data Retention

  • We retain your information only as long as necessary
  • Data is deleted within a reasonable time after account deletion
  • Certain information may be retained due to legal requirements

6. Your Rights and Choices

6.1 Access and Updates

  • You can access and update your personal information at any time
  • Through account settings or by contacting our support team
  • We will respond to your requests within a reasonable time

6.2 Data Deletion

  • You can request deletion of your account and related data
  • Certain information may be retained due to legal requirements
  • After deletion, some data may not be recoverable

6.3 Marketing Communications

  • You can opt out of marketing communications at any time
  • Service-related notifications cannot be opted out of
  • Manage preferences through email or account settings

7. Cookies and Tracking Technologies

7.1 Cookie Usage

  • We use cookies to improve user experience
  • Remember your preferences and settings
  • Analyze website usage
  • Provide personalized content

7.2 Third-Party Tracking

  • We may use third-party analytics services
  • These services help us understand user behavior
  • You can control certain tracking options

8. International Data Transfers

8.1 Data Location

  • Your data may be processed in the United States and other countries
  • We ensure all data transfers are appropriately protected
  • Comply with applicable data protection laws

8.2 Compliance

  • We comply with data protection regulations like GDPR, CCPA
  • Implement appropriate data transfer mechanisms
  • Regularly review and update compliance measures

9. Children's Privacy

9.1 Age Restrictions

  • Our services are not intended for children under 13
  • We do not knowingly collect personal information from children
  • If we discover child data, we will delete it immediately

10. Third-Party Links and Services

10.1 External Links

  • Our platform may contain links to third-party websites
  • We do not control the content or privacy practices of these sites
  • We recommend reviewing these sites' privacy policies

10.2 Integrated Services

  • We may integrate with third-party services
  • These integrations are subject to strict privacy protections
  • You can choose whether to use these integrations

11. Changes to Privacy Policy

11.1 Notification of Changes

  • We may update this Privacy Policy from time to time
  • Significant changes will be notified via email
  • Continued use constitutes acceptance of changes

11.2 Review Updates

  • We recommend regularly reviewing this policy
  • Changes will be effective upon posting
  • Contact us if you have any questions

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Address: 1942 Broadway Suite 314 C, Boulder, CO 80302
  • Phone: +1 (323) 790 2570

13. Data Protection Officer

If you are in the European Economic Area, you also have the right to contact our Data Protection Officer:

14. Complaints and Dispute Resolution

14.1 Direct Contact

  • We encourage you to contact us directly first
  • We will make every effort to resolve your privacy concerns

14.2 Regulatory Authorities

  • You have the right to file complaints with relevant data protection authorities
  • We are committed to cooperating with authorities to resolve any issues

15. Effective Date

This Privacy Policy was last updated in January 2024 and is effective as of the date of posting.

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